Updated 12/4/2024

Today, we received a call from a new client who faced an incredibly frustrating situation. He relies on a wheelchair-accessible van to get to and from his appointments, and on this particular day, he had a surgery scheduled. A certain Tranportation  company had dropped him off at the hospital for his procedure but failed to pick him up afterward.

After his surgery, he called the company to arrange his return trip. To his dismay, they informed him that no driver was available as he  was dispatched too far.

The result? He was left stranded at the hospital for over 4 hours.

In his frustration, he searched online for alternatives and found Care Remedy. Our team immediately stepped in, dispatched a driver, and ensured he made it home safely and comfortably.

This experience underscores the importance of reliable "will-call" return trips for medical appointments.

At Care Remedy, we understand the unpredictability of medical procedures. People undergoing surgeries or procedures often cannot determine their exact return time due to delays, extended recovery periods, or changes in medical instructions.

That’s why we’re committed to providing dependable will-call services. When a client or nurse calls us for a return trip, we typically arrive within 30 to 45 minutes.

Our team is always prepared, with standby drivers available to ensure our clients never experience long waits, especially after such a physically and emotionally taxing day.

Unfortunately, the other company’s lack of preparedness cost them a repeat client—a loss that could have been avoided with proper planning. The client was extremely disappointed and vowed never to use their services again.

Tips for NEMT Companies to Prevent Situations Like This

1. Always Have a Backup Driver and Car:
   Emergencies and schedule changes can happen. Backup drivers are essential to ensuring clients aren’t left stranded.
2. Prioritize Will-Call Trips:
   Understand that clients returning from medical procedures need flexibility and prompt service.
3. Improve Communication:
   If there are unavoidable delays, be upfront and provide realistic updates. This transparency builds trust.
4. Be Prepared for Unpredictability:
   Invest in efficient dispatch systems and ensure your team is ready for unexpected schedule changes.

At Care Remedy, we believe in offering more than transportation—we offer peace of mind. With our well-coordinated services and commitment to reliability, we strive to ensure no one is left waiting or feeling abandoned during their time of need.



If you or your loved ones rely on wheelchair-accessible vans or need dependable transportation for medical appointments, trust Care Remedy to provide the care and support you deserve.

Let us be the partner you can count on—every time.